Kathmandu, Oct 26 (RSS): The government has started addressing public complaints through the local levels.    
With 753 local levels being connected through the new software portal of 'Hello Sarkar' established under the Office of the Prime Minister and Council of Ministers as a grievances-hearing mechanism, public grievances are being addressed through the local level.    
According to 'Hello Sarkar' section chief Shekhar Poudel, the new portal was installed with the beginning of the current fiscal year. The local levels have access to its 'username' and 'password'. Complaints received in the name of Hello Sarkar are directly forwarded to the respective local level for further action. Chief Administrative Officer and official are assigned to listen to people's complaints execute them.    
Federal Ministries, subordinate departments, state ministries and district administration offices have also access to Hello Sarkar's 'username' and 'password'. However, progress details should be given to the Hello Sarkar central office. The portal was launched on November 3 in 2011at the initiation of the then Prime Minister Dr Baburam Bhattarai.    
With the operation of new portal, less number of complaints is getting registered in the portal. Earlier, all sorts of complaints would be entered into the portal. At present, the Hello Sarkar first tries to identify whether any complaint is complete or not by using its own standard and in case of meeting the criteria, it is sent to the respective place. This is the reason behind less number of complaints being seen in the Hello Sarkar, section officer Harikala Acharya said.    
In a period of three months (from April 14 to July 16, 2019), 1,809 complaints had been registered in the portal and this number was 1,072 in a period between July 17 and October 17.    
The trend of registering complaints has been gradually shifted to Twitter from a telephone. Earlier, it would receive more complaints from phone calls, but now receives them through its twitter account. People can register complaints on the Hello Sarkar through various means of communications such as a telephone, Facebook, Twitter, Viber and email.    
 It has ensured a toll free number 1111, for Viber (9851145045) and email 1111@nepal.gov.np. Even the Facebook account is in the name of Hello Sarkar to receive the complaints. Official hour for receiving complaints is from 7:00 am to 9:00 pm and sixteen employees are available there for the same.    
Last fiscal year, 8,022 complaints out of 16,120 registered in the Hello Sarkar, were addressed.